Tuesday, March 31, 2020
Mar 14
Last Updated on 08 June 2016


                                  PRIVACY NOTICE


In compliance with the provisions of the Federal Law on Protection of Personal Data held by the individuals (the "Law"), Operadora Parque y Hoteles SA de C.V. offers the following privacy notice:

          1. Responsible for the protection and processing of personal data:

Operadora Parque y Hoteles S.A. de C.V. (hereinafter “Chak Balam”) residing at Retorno Hermenegildo Galeana Mz. 22, lote 58, SM 50, Fracc. San Ángel, C.P. 77533, Benito Juárez, Quintana Roo.


          2.  Means of obtaining personal data and collected data:


The personal data that Chak Balam will collect from you, will be used only for the purposes described in this privacy notice and will be collected directly, either through our sales and reservations representatives, in person or via telephone, as well as establishing contact through our website http://www.chakbalam.com.


The data that Chak Balam will collect from you are the following: Full name with last name including other names, email address, telephone numbers (home, office, mobile), nationality, language, age (only in the case of air ticket reservations), credit card details such as number, cardholder name, security code, billing address, validation, letter of authorisation for the charge and a copy of official ID (only in the case that you request the service).


         3. Sensitive Personal Data:


To comply with the purposes detailed in this Privacy Notice, sensitive personal data may also be collected and processed, such as relationships, physical condition, status of health, disability, medical records among a few other documents, such sensitive personal data will be treated with the strictest security measures to ensure confidentiality.


          4. Purpose of the Personal Data collected:


Your personal data will be used for the purposes of processing, monitoring, updating, modification, cancellation and confirmation of the services reserved for you by Chak Balam through their facilities to comply with the obligations contracted with and for you and with our suppliers, evaluate the quality of service, conduct surveys on travel habits and preferences, as well as sending promotions, offers and promotions of our services in general.


          5. Data transfer nationally and internationally:


Your personal data may be transferred and/or shared with business partners and suppliers within national territory such as Hotels, Airlines, Transport Dealers, Tour Providers, etc. In order to comply with the service contracted with Chak Balam.


          6. Exercise of the Rights of Access, Rectification, Cancellation, Opposition (ARCO Rights)


The Law grants four rights to exercise:


          a) ACCESS to your personal data which are protected, if they are correct and for                  

              which purposes are used.


          b) RECTIFICATION if inaccurate, incorrect or are outdated.


          c) CANCELLATION consisting in the elimination of your personal data when          

               alleging that  they are not being used for the fulfilment of the purposes                              

               specified in this privacy notice.


          d) OPPOSITION to the processing of your personal data for any of the purposes                      

               specified in this privacy notice.



           7. Right to revoke your consent to the processing of data and mechanisms for                        

                the exercise of your rights:


You have the right to revoke your consent granted to the processing of your personal data, in order to stop the use of them, as well as stop receiving information, promotions and offers, send your request in writing through the following email: privacidad@papayagroup.com.mx, the application must contain your full name complete with other names and append a single copy of your official identification, indicate your email or physical address designated for notices and any contact phone number.


Chak Balam will follow up on your request within 20 working days starting from when said request has been received with full documentation, to you whether the request has proceeded or not and you will allow a maximum period of 15 working days to grant access of your personal information, carry out rectification, take the necessary steps for the cancellation of your personal data and terminate use thereof.


          8. Modifications to this privacy notice:


Chak Balam reserves the right to make changes at any time or update this privacy notice. The modifications or updates made will take effect the moment they are published on the website: http://www.chakbalam.com. therefore its ongoing review is recommended.


Chak Balam suggests you read this Privacy Notice, as to contribute your data by any means, constitutes as acceptance of this privacy notice.